Need help? We're available to answer your questions over email or on live chat between 9am-6pm ET.
Need help? We're available to answer your questions over email or on live chat between 9am-6pm ET.
While you will receive updates on your order status via email, you can also check out our tracking page by clicking here. Note that you won't be able to track your order until you receive a shipping confirmation email from us.
Simply enter your order number, and you can find useful information such as the current location of your order, and additional tracking numbers if you've ordered multiple products.
*Please note that our desks ship in either 2 or 3 boxes. You can visit UPS's website and click the '1 of # piece shipment' link at the top of the page to see the status of each box.
When you order from the Branch website, you'll enjoy free shipping via UPS or FedEx ground service. Shipping for in-stock products usually takes between 1-5 business days in the contiguous US and Canada, but always check the estimated shipping time on the product page and in your confirmation email to get the best estimate.
Your products will arrive in 1 box or 2 - 3 boxes: chairs/accessories arrive in a single box, our Standing Desk and Duo Desk arrive in 2 boxes, and our Office Desk arrives in 3 boxes.
We ship to the contiguous USA (excluding Alaska and Hawaii) and most areas in Canada (excluding North West Territories, Yukon, and Nunavut). Right now, we don’t ship internationally.
Once your order has shipped, check your shipping notification email for your tracking number(s). If you've ordered multiple items, you will be sent an additional shipment notification email for each item, and you can also view all of the tracking numbers associated with your order by clicking here and entering your order number.
Our desks are sent as multi-item shipments with UPS. If you visit the UPS tracking page for your desk, you will see a link at the top of the page that says: “1 of x piece shipment” which you can click to view the status of each separate box.
While this is not very common, we would encourage you to reach out to your neighbors, or building reception if you live in an apartment complex, to see if anyone has accidentally received your order.
If your package still has not arrived to you after 3 business days have passed since being marked as delivered, reach out to us by filling out our contact page here and we'd be happy to investigate for you! Rest assured we will do everything in our power to help.
While you are more than welcome to use freight forwarding, package manager, or parcel locker services, be mindful of the following considerations:
Branch won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to the freight forwarder, off-site package management, or third-party package locker. This means that Branch isn't able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, off-site package manager or third-party package locker. You should instruct the freight forwarder, off-site package manager, or third-party package locker to refuse goods that arrive damaged. Goods lost after being received by them will be your responsibility.
*If you use a third-party service to deliver items outside of the continental US or Canada, all Branch Warranty and Return policies will be void.
All of our shipments contain a QR code which you can scan to access a digital copy of your assembly instructions. You can also find PDF and video assembly instructions for most products on our assembly page here.
If you are looking for assembly guides for enterprise or benching products, reach out to us by filling out our contact form here, or over live chat 9AM - 6PM EST Monday - Friday and we'd be happy to share them!
To access our spec sheets, visit the relevant product page and scroll down to the center of the page right below the photo gallery! You can see most measurements and relevant product information within this center section, and can also find a link to download the products' spec sheet. If you'd like a full catalog, contact our sales team!
Right now, we don't offer taller cylinders or the option to purchase glides or roller-blade style wheels direct, but you are always welcome to source these separately if you so choose.
The casters we use for our chairs have a universal 7/16" diameter stem, so most replacements found on third-party sites will be suitable for use with our chairs.
Similarly, we use an industry-standard taper fit for our cylinders, mechanisms, and bases, so any replacement with standard dimensions should work just fine.
*Please note that if you decide to replace any of your components with those of a third party, your warranty will be voided.
You can indeed! We offer a complimentary Ergonomic Consultation for all customers, where we review the features and adjustments of your new chair and offer tips on configuring your chair and office for your unique needs. Feel free to book an appointment by clicking here, or check out our Ergonomics resources here.
You can test our products in our flagship showrooms in both NYC, and Toronto. Our showrooms are by appointment only, and you can schedule your appointment by clicking here.
If you can’t make it in person, we also offer virtual showroom tours where we can go over all of your questions over a quick 15-minute video call!
You'll be prompted to enter your coupon code at checkout.
To proceed, put the items that you wish to purchase in your cart. Then, click on the cart icon to be directed to your shopping cart. Once you have begun the checkout process, the coupon code field will be visible once you are at the 'Information' step of the checkout process. You can add a coupon to your order at any time after this point until you hit 'Pay now'.
Offers or promotions cannot be combined. It is not possible to use more than one promo code per order, and it is not possible to switch promo codes once your order has been placed.
We do offer a Trade Program for qualified professionals! In order to get set up in our system, fill out our trade application here. Once your form is submitted, our team will reach out within 1-2 business days.
You can also send a quick email to email@example.com instead if you prefer. In order to assist you as quickly as possible, make sure to provide proof that you are part of a trade (business card, business license, or accreditation), and let us know what types of items you are looking to purchase, their colors, quantities, and your shipping location.
If you or your organization are tax exempt, feel free to place your order online as usual! Once you receive your confirmation email, reach out to firstname.lastname@example.org with your order number and tax exemption certificate. Once it has been reviewed by our team, we're more than happy to retroactively refund the tax to your original form of payment.
Branch offers white glove delivery in available regions. This means we'll work with a vetted team to assemble and deliver your furniture for you!
White glove service is available as an optional add-on for purchases in eligible regions above a minimum threshold, and is mandatory for most enterprise products and bulky items like conference tables and benching. If you'd like White Glove service and are eligible for it, the shipping rate will be available at checkout. Once you select White Glove, the fee will be noted and applied at checkout, as the amount varies with your order total.
If you represent a business and want a complete installation experience for a larger office, including our free design and planning services, reach out to our sales team. Otherwise, read on for how it works:
White Glove Delivery Steps:
With everything assembled and in your room of choice, you can relax and enjoy your new Branch office setup!
*If you notice any damage or issues with your furniture once it has arrived, please reach out to us by filling out our contact form.
Please note that these lead times are estimates based on our experience and are not guarantees.
White glove delivery areas in USA:
For white glove delivery in the US, we ship to the following metro areas within the contiguous USA:
New York City, San Francisco, Los Angeles, Dallas, Houston, Austin, Boston, Philadelphia, Miami, Denver, Portland, Seattle, Phoenix, Chicago, Washington D.C, Atlanta, Charlotte, Tampa, Salt Lake City, and Minneapolis / St. Paul.
White glove delivery areas in Canada:
For white glove delivery in Canada, we ship to the following metro areas:
Calgary, Edmonton, Ottawa, Montreal, Toronto (within 100KM), Vancouver, and Waterloo.
If you are outside of these areas, we're unable to deliver our desk and benching products to you. But you can still order our chairs and accessories just fine, as these items do not ship via white glove delivery.
Depending on the size of your order, your delivery may ship via LTL (Less-Than-Truckload). In these cases, your items will be organized and shipped on a pallet from our warehouses. We do this to help reduce the damage to a large set of products during transit, and it allows your delivery to arrive all at once, resulting in fewer lost packages and delays. You can learn more about the LTL shipment process below:
LTL Shipment Steps:
*Please note that all deliveries are curbside for LTL orders. If you are in a multi-office high-rise, the driver will drop off the order either at your building's loading dock, or just outside the front door if no dock is available.
Finally, please note that these lead times are estimates based on our experience and are not guarantees. If you notice any damage to your order, reach out to us within 3 business days with photos of the damage.
Depending on the type and quantity of products you purchase, your order may need to be shipped palletized to mitigate transit damage and ensure simultaneous arrival of your entire order. You can find some general guidelines for if your order will ship via LTL below:
If you've purchased the following products/quantities, your order will ship via LTL:
Once you place your order with us, you will also receive a special email indicating that your order will be shipping via our freight partners. This email will also let you know what you can expect!
Need help with returns? Visit our dedicated returns page here to find out more about our policy, as well as initiate a return if needed.
We do not offer exchanges at this time, so you would need to initiate a return with us by visiting our returns page here. All returns would fall under our return policy and would be subject to the costs of return shipping (unless we are notified of any damages within 3 days of receipt).
If you are looking to return any of our products that fall under our return policy, visit our returns page here, and fill out the appropriate portal.
Once your items are returned to our warehouse, we will process your refund back to your original form of payment within 5 - 10 business days of receipt of the returned product. The applicable shipping costs will be deducted from your total refunded amount.
For white glove delivery or larger LTL returns, reach out to us by filling out our contact page here so that we can assist you further.
Branch believes in making great office furniture products that stand the test of time. The Branch Warranty provides two (2) to ten (10) years of warranty protection on new products purchased from Branch, except in certain instances as indicated in our full policy. All warranty periods begin from the date of delivery.
To take a look at our full warranty policy, click here.
Need to file a warranty claim? Send us a quick video by clicking here and we'll get back to you ASAP with a proposed solution! Please be sure to show the issue as clearly as possible and ask someone for assistance if you are having difficulty recording a clear video.
You can select either "Damage" for products that arrive damaged, or "Warranty Claim" for any issues that have developed over time. Either way, we will get your message! Please indicate if your address has changed since your original order was placed so we can assist as quickly as possible.