Rest easy with the worry-free Branch return policy, and enjoy unprecedented furniture flexibility as your team grows with our Flex program.
A workspace that has your back: get free shipping when you level up your WFH setup.
Rest easy with the worry-free Branch return policy, and enjoy unprecedented furniture flexibility as your team grows with our Flex program.
Worry-Free Return Policy
Don't love your new Branch furniture? We’ve got you covered! First, feel free to reach out to us for a complimentary ergonomic consultation. It can take up to three weeks to get used to your new work posture, and we'd love to help adjust your furniture for a better fit! If you'd like to proceed with a return, like-new Branch products in their original packaging can be returned for a refund within 30 days of delivery. Just pay return shipping!
Flat rate returns
To keep things simple and transparent, we offer a flat rate shipping fee for all chairs and/or accessories being returned to us. A flat rate return shipping fee of $35 (per unit) will be deducted from any office chair purchase and $15 (per unit) will be deducted from any small accessory purchase. All desks, filing cabinets and large orders over $2000 and/or 10 units or more are excluded from flat rate returns.
Initiate a return
Click here to initiate your return for Chairs, Desks, and Accessories, and receive a pre-paid shipping label once we approve your return. Once we receive and inspect your returned product, we'll process your refund to your original form of payment within 5-10 business days, less the cost of return shipping. Return shipping fees will be communicated in the portal, based on your item and location.
*If you’ve received damaged products, please notify Branch within three days of receipt, in which case we will cover the return shipping fee for damaged items only. Damaged items can be physically returned to us for a full refund or replacement.
Products that suffer from failures during their useable lifetime, as outlined in the Branch Warranty Policy, qualify for replacement or repair at no cost to the customer, inclusive of shipping costs.
Conditions and exclusions to our return policy
Branch Flex
If you're an enterprise customer furnishing a corporate office, many of our furniture items qualify for Branch’s first-of-its-kind Flex Program. We understand that moving is a headache, and companies rarely take their furniture with them. Disposing of used furniture is surprisingly expensive, and bad for the environment.
With Branch Flex, we'll retrieve used Branch furniture once you're done with it, and refurbish it for a second shot at life. If the furniture is in good condition, we'll even give you credit towards future purchases with Branch. Even if we don't offer credit, we’ll pick up old furniture for free, saving you thousands of dollars in disposal fees.
Branch Flex only applies to Branch furniture purchased new, and is only available for qualified enterprise customers based in a Branch Service Area. Benching products, including our Quad Desk, Six Person Desk and Double Standing Desk are excluded from the Flex program, but we may be able to help with retrieval for an additional fee. Flex retrievals can be organized by contacting our customer support team.
Shop All
NEW COLOURS
NEW COLOURS
NEW
BESTSELLER
From $419. For exceptional adjustability and design
BEST VALUE
From $299. For colorful simplicity in the home office
BEST LUMBAR
From $329. For modern ergonomics on a budget
FLAGSHIP
From $649. A high-performance chair for a new era of work
BEST COMFORT
From $349. For cloud-like comfort and adaptable style
ACTIVE SEATING
From $359. For healthy sitting that inspires action
Shop the Collection. Stylish and ergonomic seating for every budget
Shop All
NEW COLOURS
NEW
SALE
BESTSELLER
From $649. For continuous movement in compact spaces
BEST VALUE
From $379. For outsized functionality and minimal design
BEST PERFORMANCE
From $999. For healthy movement and inspiring design
BEST SUPPORT
From $525. For a contract-grade oasis of focus
BEST STORAGE
From $1,799. For more space and storage
FOR TEAMS
From $1,945. For teams of 4 (or more)
FOR TEAMS
From $2,995. For teams of 6 (or more)
FOR TEAMS
From $2,199. For the ultimate team workstation
Shop the collection. For standalone, adjustable, and benching options
Shop All
NEW COLOUR
NEW COLOURS
BEST STORAGE
From $999. For beautiful display shelving and storage
FOR POSTURE
From $89. For improving posture at any desk
BESTSELLER
From $269. For knickknacks and papers in compact spaces
TO DECLUTTER
From $69. To match with your Ergonomic Chair
FOR GIFTING
From $25. Not sure what they need? Let them choose.
Shop the collection. Explore the little things that help you work
Create your team office in a few clicks with supportive products, free design help and all-in-one installation.
Shop All
BEST VALUE
From $783. For beautiful design and support on a budget
BEST LUMBAR
From $1,262. For a contract-grade standing experience
BESTSELLER
From $1,347. For the ultimate ergonomic experience
Shop the collection. Save when you bundle
We make beautiful, durable and supportive office furniture to help you work and feel your best.
You have unlocked Free Shipping!