Get in touch

While you will receive updates on your order status via email, you can also check out our tracking page by clicking here. Note that you won't be able to track your order until you receive a shipping confirmation email from us.

Simply enter your order number, and you can find useful information such as the current location of your order, and additional tracking numbers if you've ordered multiple products.

*Please note that our desks ship in either 2 or 3 boxes. You can visit UPS's website and click the '1 of # piece shipment' link at the top of the page to see the status of each box.

All of our shipments contain a QR code which you can scan to access a digital copy of your assembly instructions. You can also find PDF and video assembly instructions for most products on our assembly page here.

If you are looking for assembly guides for enterprise or benching products, reach out to us by filling out our contact form here, or over live chat 9AM - 6PM EST Monday - Friday and we'd be happy to share them!

You can test our products in our flagship showrooms in both NYC, and Toronto. Our showrooms are by appointment only, and you can schedule your appointment by clicking here.

If you can’t make it in person, we also offer virtual showroom tours where we can go over all of your questions over a quick 15-minute video call!

Returns Policy

Need help with returns? Visit our dedicated returns page here to find out more about our policy, as well as initiate a return if needed.

Exchange Policy

We do not offer exchanges at this time, so you would need to initiate a return with us by visiting our returns page here. All returns would fall under our return policy and would be subject to the costs of return shipping (unless we are notified of any damages within 3 days of receipt).

We do offer a Trade Program for qualified professionals! In order to get set up in our system, fill out our trade application here. Once your form is submitted, our team will reach out within 1-2 business days.

You can also send a quick email to trade@branchfurniture.com instead if you prefer. In order to assist you as quickly as possible, make sure to provide proof that you are part of a trade (business card, business license, or accreditation), and let us know what types of items you are looking to purchase, their colors, quantities, and your shipping location.