Need help?
The fastest way to get in touch: send a quick video or voice note showing us what you need help with!
Prefer email? You can reach us at hello@branchfurniture.ca
Our Promise to You
Efficiency
We take the hassle out of sharing your needs so you can get back to work.
Communication
We strive to provide exceptional customer support — you can expect a response from our team within 24 hours.
Personalization
We’ll connect you with the best suited expert, providing the fastest resolution.
Frequently asked questions
How do I track my order?
While you will receive updates on your order status via email, you can also check out our tracking page by clicking here. Note that you won't be able to track your order until you receive a shipping confirmation email from us.
Simply enter your order number, and you can find useful information such as the current location of your order, and additional tracking numbers if you've ordered multiple products.
*Please note that our desks ship in either 2 or 3 boxes. You can visit UPS's website and click the '1 of # piece shipment' link at the top of the page to see the status of each box.
Where can I find your assembly guides?
All of our shipments contain a QR code which you can scan to access a digital copy of your assembly instructions. You can also find PDF and video assembly instructions for most products on our assembly page here.
If you are looking for assembly guides for enterprise or benching products, reach out to us by filling out our contact form here, or over live chat 9AM - 6PM EST Monday - Friday and we'd be happy to share them!
Can I see your products in person before I buy?
You can test our products in our flagship showrooms in both NYC, and Toronto. Our showrooms are by appointment only, and you can schedule your appointment by clicking here.
If you can’t make it in person, we also offer virtual showroom tours where we can go over all of your questions over a quick 15-minute video call!
What is your return and exchange policy?
Returns Policy
Need help with returns? Visit our dedicated returns page here to find out more about our policy, as well as initiate a return if needed.
Exchange Policy
We do not offer exchanges at this time, so you would need to initiate a return with us by visiting our returns page here. All returns would fall under our return policy and would be subject to the costs of return shipping (unless we are notified of any damages within 3 days of receipt).
Do you offer trade discounts for designers, architects, etc.?
We do offer a Trade Program for qualified professionals! In order to get set up in our system, fill out our trade application here. Once your form is submitted, our team will reach out within 1-2 business days.
You can also send a quick email to trade@branchfurniture.com instead if you prefer. In order to assist you as quickly as possible, make sure to provide proof that you are part of a trade (business card, business license, or accreditation), and let us know what types of items you are looking to purchase, their colors, quantities, and your shipping location.
Chairs that support the way you work.
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BESTSELLER
From $419. For exceptional adjustability and design
TOP OF THE LINE
From $599. For maximum adjustability and superlative support
BEST VALUE
From $299. For colorful simplicity in the home office
BEST LUMBAR
From $329. For modern ergonomics on a budget
FLAGSHIP
From $699. A high-performance chair for a new era of work
ALL MESH
From $599. Our first all-mesh chair for sleek, breathable support
BEST COMFORT
From $349. For cloud-like comfort and adaptable style
ACTIVE SEATING
From $359. For healthy sitting that inspires action
ACTIVE SEATING
From $359. For movement and easy transitions from sitting to standing
Shop the Collection. Stylish and ergonomic seating for every budget
Desks for inspired doing.
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BESTSELLER
From $649. For continuous movement in compact spaces
BEST VALUE
From $379. For outsized functionality and minimal design
BEST PERFORMANCE
From $999. For healthy movement and inspiring design
BEST SUPPORT
From $525. For a contract-grade oasis of focus
BEST STORAGE
From $1,799. For more space and storage
FOR TEAMS
From $1,945. For teams of 4 (or more)
FOR TEAMS
From $2,995. For teams of 6 (or more)
FOR TEAMS
From $2,199. For the ultimate team workstation
Shop the collection. For standalone, adjustable, and benching options
Accessories to supercharge your space.
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BEST STORAGE
From $999. For beautiful display shelving and storage
FOR POSTURE
From $89. For improving posture at any desk
BESTSELLER
From $269. For knickknacks and papers in compact spaces
TO DECLUTTER
From $69. To match with your Ergonomic Chair
FOR GIFTING
From $25. Not sure what they need? Let them choose.
Shop the collection. Explore the little things that help you work
Take the work out of furnishing your workplace.
Create your team office in a few clicks with supportive products, free design help and all-in-one installation.
Packages for the home or team office.
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BEST VALUE
From $783. For beautiful design and support on a budget
BEST LUMBAR
From $1,262. For a contract-grade standing experience
BESTSELLER
From $1,347. For the ultimate ergonomic experience
FLAGSHIP
From $1,613. For the perfect pair of design and high performance
Shop the collection. Save when you bundle
Build your office without breaking the bank.
We make beautiful, durable and supportive office furniture to help you work and feel your best.
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