Refund policy

Most Branch products can be returned for a refund within 30 days of purchase. We provide a full refund for our products, but the cost of return shipping is borne by the customer. Products must be in new condition and repackaged in original packaging to be eligible for a full refund. If you’ve received damaged products, please notify Branch within three days of receipt, in which case we will cover the cost of return shipping for damaged items only.

Damaged items can be returned for a full refund, or replaced under Branch’s Warranty Policy. Products that suffer from defects during their useable lifetime, as outlined in the Branch Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs. Please review the Branch Warranty Policy for further details.

All refunds are transferred to the customer in the original form of payment, typically within 5-10 business days of Branch’s receipt of the returned furniture.  

Some items are final sale, and do not qualify for a refund: 
- Computer monitors 
- Wireless keyboard 
- Wireless mouse

Returns and refunds can be arranged by reaching out to our customer service team at hello@branchfurniture.com