CASE STUDY

Branch helped Hive furnish a new office in One WTC with standing desks—in a hurry

"Our new office is located in the One World Trade Center, where the logistics of installation are unique, but Branch was able to handle the delivery of our beautiful new standing desks seamlessly."

Jovanna Feliz, Operations Coordinator

💼 Industry: Software-as-a-Service

📅 Year Founded: 2015

👩‍💼 Headcount: 39

🏢 Office size: 8,000 RSF

Products

Outcome

  • Seamless white glove installation in trophy class tower (One World Trade Center) with strict building requirements
  • Furnished office within industry leading timeframe of fifteen days from order
  • Premium workplace essentials made from the best OEMs in the industry

Hive is an all-in-one productivity platform that enables teams of all sizes to manage their workflows and insights in one centralized place.

There are countless productivity platforms out there, yet each typically provides the tools for specific tasks rather than a full suite of products built for users to manage their entire workflow. As Hive CEO and Co-Founder John Furneaux put it, "It's easier for me to see what my friends ate for brunch than to see what my colleague is working on." He and his team are on a mission to change that.
 
Hive offers solutions that handle everything from meeting scheduling to task and project management, and count Starbucks, IBM, The Economist, and more as clients. They combine everything you need to work efficiently and collaboratively, like chat, tasks, files, and email, into a single dashboard. Their software can auto-suggest plans or recap previous meetings; it enables managers to sign off on certain projects or comment what needs fixing; and it integrates with over 1,000 other productivity tools, like Asana and Dropbox, to import important information onto its platform.
 
In early 2020, fresh off a $10.6 million Series A funding round in November 2019, Hive made the move to its new headquarters in New York's most iconic building, One World Trade Center. Jovanna Feliz, Hive's Operations Coordinator, helped managed the office relocation and was responsible for getting things up and running quickly. That meant brand new office furniture for the team; luckily, she new just where to look.
 
We chatted with Jovanna about her experience using Branch to furnish their new space and how uncomplicated the process actually was, which came as a surprise given the hassle and stress associated with traditional office furniture.
 
Q: How did Branch make your life easier?
 
A: When it was time for the delivery and installation of the products, I was at ease with knowing that Branch’s team was on-site to ensure smooth operations. Branch was with us beginning to end (and back again). As the operations coordinator, I’ve always got a dozen different things on my plate; having them there really made my life a little less busy and stressful. Our new office is located in the One World Trade Center, where the logistics of installation are unique, but Branch was able to handle the delivery of our beautiful new standing desks seamlessly.
 
Q: What were some of your favorite aspects of working with Branch?
 
A: Branch has amazing furniture, excellent client support and solutions for all sorts of delivery and last-mile requirements. The amount of collaboration and flexibility on Branch’s part to deliver on their promise was impressive, and it’s why we’d be happy to work with them again in the future as we expand our headcount. Branch’s team continued their support beyond delivery date and it’s been delightful.  

"The collaboration and flexibility on Branch’s part to deliver on their promise was impressive, and it’s why we’d be happy to work with them again in the future as we expand our headcount."

 
Q: Can you talk about your experience working with the Branch team (contact, customer service, operations, etc.)?
 
A: The Branch team is an absolute pleasure to work with. The amount of support during the furnishing process was unsurmountable. With the many projects and deliveries we were receiving, having the Branch team there to ensure their products were delivered and installed appropriately made for one less thing to worry about! They were helpful with everything from space planning to furniture selection, and maintained transparent communication and rapid responses all throughout the furnishing process.
 
Q: What's your favorite product, or service, that Branch offers?
 
A: Of the products we’ve purchased, our favorite has been (without a doubt) the standing desks. From the quality of the materials used, to the functionality, it's a superb product that our employees are already enjoying. And Branch’s flex program is an added value! They made it clear with us that if we needed to trade-in our furniture for different products in the future, we’d be able to do it while earning credit towards our next purchase. The fact that they’ll handle the pickup of the traded-in furniture as well is a huge plus, given that it’s usually pretty costly to arrange for furniture movers.

"The fact that they’ll handle the pickup of the traded-in furniture as well is a huge plus, given that it’s usually pretty costly to arrange for furniture movers."

 
Q: Would you recommend Branch to other growing teams like yours?
 
A: Reliability and comfort are requisites for supporting highly productive teams. Branch furniture has both! I think it’s safe to say that I’d recommend them to any growing team that has a lot going on and doesn’t want to deal with all the logistics of furniture because Branch will handle it for them.