Q: Can you talk about your experience working with the Branch team (contact, customer service, operations, etc.)?
A: The Branch team is an absolute pleasure to work with. The amount of support during the furnishing process was unsurmountable. With the many projects and deliveries we were receiving, having the Branch team there to ensure their products were delivered and installed appropriately made for one less thing to worry about! They were helpful with everything from space planning to furniture selection, and maintained transparent communication and rapid responses all throughout the furnishing process.
Q: What's your favorite product, or service, that Branch offers?
A: Of the products we’ve purchased, our favorite has been (without a doubt) the standing desks. From the quality of the materials used, to the functionality, it's a superb product that our employees are already enjoying. And Branch’s flex program is an added value! They made it clear with us that if we needed to trade-in our furniture for different products in the future, we’d be able to do it while earning credit towards our next purchase. The fact that they’ll handle the pickup of the traded-in furniture as well is a huge plus, given that it’s usually pretty costly to arrange for furniture movers.