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Returns & Warranty

Rest easy with the Branch return and warranty policy, and enjoy unprecedented furniture flexibility as your team grows with our Flex program.


Return Policy

Most Branch products can be returned for a refund within 30 days of purchase, so long as they’re in new condition.  

The cost of return shipping and a 20% restocking fee is borne by the customer. If you’ve received damaged products, please notify Branch within three days of receipt, in which case we will cover the cost of return shipping and the restocking fee for damaged items only. Damaged items can be returned for a full refund, or replaced under the Branch Warranty Policy.

Products that suffer from defects during their useable lifetime, as outlined in the Branch Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs. Please review the Branch Warranty Policy below for further details.

All refunds are transferred to the customer in the original form of payment, typically within 5-10 business days of our receipt of the returned furniture.  

Some items are final sale, and do not qualify for a refund:

  • Computer monitors
  • Wireless keyboard
  • Wireless mouse
 

Returns and refunds can be organized by reaching out to our customer service team at hello@branchfurniture.com

Warranty Policy

Branch believes in making great office furniture products which stand the test of time. As such, Branch furniture purchases include ten (10) year warranty policies, except in certain instances, as indicated in our full policy. All warranty periods begin from the date of delivery.

The Warranty

Our furniture is designed and manufactured to the highest standards, but things happen. We’ll happily repair or replace furniture which malfunctions or develops defects: Most of our furniture is covered for ten years - nearly twice the length of a typical office lease.  

What’s Not Covered by The Warranty

  • Damage caused by any non-standard office activities;
  • Discoloration of materials caused by stains, soiling, inks, or dyes;  
  • Surface color changes or discolorations caused by light/sunlight exposure or aging;
  • Failure resulting from normal wear and tear;  
  • Textile pilling;  
  • Natural wood grain variations;
  • Damage caused by writing instruments or sharp objects;
  • Damage caused by loading furniture above its weight capacity;  
  • Damage caused by improper installation, except where installation was completed by Branch or a Branch authorized installation partner;
  • Items manufactured or branded by third parties, including computer monitors and keyboards;
  • Items that have been exposed to non-office environments (e.g. warehouse or outdoor exposure).
 

Warranty Length Exceptions

  • Ergonomic Chair: 7 year parts and components warranty
  • Task Chair, Guest Chair, Bistro Chair: 5 year parts and components warranty
  • Elevate Chair: limited lifetime warranty from Eurotech. See here for details.
  • Cafe Chair: 2 year warranty
  • Fabrics (all furniture): 3 year warranty
  • Standing Desk motor and electrical components: 3 year warranty  
  • Privacy Panels: 2 year warranty
  • Peripherals: 1 year warranty

Branch Flex

Some of our furniture items qualify for Branch’s first-of-its-kind Flex Program. We understand that moving is a headache, and companies rarely take their furniture with them. Disposing of used furniture is surprisingly expensive, and bad for the environment.

With Branch Flex, we'll retrieve used Branch furniture once you're done with it, and refurbish it for a second shot at life. If the furniture is in good condition, we'll even give you credit towards future purchases with Branch. Even if we don't offer credit, we’ll pick up old furniture for free, saving you thousands of dollars in disposal fees.  

Branch Flex only applies to Branch furniture purchased new, and is only available for customers based in a Branch Service Area. All benching products, including our Quad Desk, are excluded from the Flex program, but we may be able to help with retrieval for an additional fee. Flex retrievals can be organized by reaching our customer service team at hello@branchfurniture.com