Frequently Asked Questions

Need help? We're available to answer your questions over email, on the phone, or on live chat between 8am-8pm ET.

Orders

Can I see the furniture in person before I buy?

Absolutely. If you're based in the NYC area, stop by our showroom in NoMad by making an appointment here. If you're not in NYC, we're happy to conduct a video consultation to answer any questions.

Where do you operate?

We'll ship our furniture for free anywhere within the continental United States, and offer white glove installation in 20+ major metros. Click here for a list of metros where we offer white glove service.

Can I schedule my delivery on a specific date?

If you're making a large order, or using Bureau white glove service, we'll reach out to get your preferred date and connect with your landlord or building facilities manager to make sure we have everything we need to get you set up on time.

Are shipping, assembly and space planning included?

Shipping and space planning are always free. We offer free white glove delivery and assembly, concierged by a Bureau Move Captain, for all orders within our service areas above $5,000. For smaller orders in our service area, we're happy to handle assembly and installation for an additional fee.

Branch Flex, our trade-in service for used Bureau furniture, is free for all qualifying products within a Bureau service area.

How long will shipping take?

All in-stock products will ship immediately, and can be delivered in our service areas within 5-10 business days. Products that are not in stock may take longer to ship. We'll always let you know how long shipping will take for every SKU before you order.

How will my products arrive? What can I expect?

If you're eligible for white glove assembly with qualifying order in a Bureau service area, we'll connect you with a Branch Move Captain who will be your single point of contact for your furniture installation. Your Move Captain will coordinate with the relevant person on your team to arrange delivery, unboxing and assembly at the time that works best for you.

If you aren't in a Branch service area, we'll ship your order through ground or freight shipping, depending on its size. Filing cabinets come assembled in their box, chairs come in a single box, and each desk arrives in two boxes.

Product and Stock

What products do you offer?

Right now, Branch sells workstation and collaboration products: a standing desk, quad desk and standard desk, an ergonomic chair, a filing cabinet, conference table, and bistro table and bar stools. We also sell accessories for our furniture, like privacy panels and wire organizers.

We're expanding our furniture line quickly. If you like our furniture and wish we sold something else, we'd love to hear from you—there's a good chance we can help.

Why do some products take longer to ship?

We limit our customization options so we can carry more items in inventory and ship them fast. If you order a colorway or option that we don't have in stock, we will make it to order with our overseas manufacturing partner, which takes longer to ship. We'll always let you know when to expect your furniture.

What are the dimensions of each piece?

The shipped dimensions of each of our furniture items can be found on the relevant product page.

How do I assemble Bureau furniture?

If your order isn't eligible for white glove assembly, it's still easy to put together Branch furniture by yourself. Every piece of Branch furniture can be assembled by a single person—the filing cabinet ships assembled—and comes with all necessary tools. Full assembly instructions are included in your order.

Payment and Financing

What forms of payment do you accept?

Our preferred form of payment is credit card: we accept Visa, MasterCard, Discover and American Express. We'll also accept Paypal.

If none of those options work for you, or you're placing a larger order, please get in touch with a Branch Expert and we may be able to offer alternatives.

Can I finance my order?

We're partnering with a provider to offer instant financing for Branch furniture, to be paid in fixed monthly installments over 3, 6 or 12 months. Stay tuned!

Warranty and Returns

What is your return policy?

All Branch furniture is eligible for return within 30 days of delivery. Returns of undamaged products are subject to a 20% restocking fee. Our full return policy is here.

What is Bureau Flex?

If you're based in a Branch service area, we'll pick up old Branch furniture free of charge. Learn more about Branch Flex here, and contact us to schedule a pickup.

Will I get store credit if I use Branch Flex?

Depending on the age and condition of your furniture, you may be eligible for credit toward your next purchase with Branch when you use Branch Flex. We'll conduct a quick assessment and let you know whether you're eligible for credit prior to pickup.